Portal 2FA is not working?

Users should have saved their recovery code to a secure location. If you do not have your recovery codes please contact registrar support registry.replacement@internetnz.net.nz

How do I reset my portal password?

If you or someone else in your company has portal access as an Admin user then you or they can reset a user account password for you.


You can use the Forgot Password link on the portal log in page. Enter your portal user ID and click the Submit button. An email with instructions on how to create a new password will be sent to the email address on record for the user.

What is the password profile for IRS Portal users?

Passwords for IRS Portal user accounts must be a minimum of sixteen (16) characters in length and consist only of alphanumeric characters (lowercase a to z, uppercase A to Z,or numerals 0 to 9), underscores, hyphens, and special characters.

How do I add an IP address to the Allowlist for Portal or EPP access?

Registrars are able to manage their own IP allowlist for Portal, EPP and TBR use:

How do I provide Portal access for remote staff that do not have static a IP addresses?

We recommend allowlisting your corporate VPN IP address then have staff use the VPN to access the portal.

Alternatively your staff would need a static IP address added to the IP allowlist.

I get a 403 “Request forbidden by administrative rules.” when trying to access the portal

You will have been trying to connect from an IP address which has not been added to the IP allowlist for portal access. If your admin user is unable to add your IP for the portal then please contact registry.replacement@internetnz.net.nz to request that the static IP address be added.

How do I save changes while trying to create a new user?

You need to click the same “Create User” button at the top left which you would have used to start the process. That will now be green.

Service messages can be seen by all our Portal users, is this normal?

Yes it is normal. When you login to the portal using any portal user assigned to your registrar account you will see messages relating to the registrar account itself and not limited to the user you log in as.