FAQ
Contents:
- General
- Where do I find IRS help and documentation?
- What are the requirements for Portal and API access?
- What are the user account username and password requirements?
- How do I reset my users password?
- Will reports be available for automated handling e.g. via SFTP (Secure File Access Protocol)?
- Will there be two OTE registrar IDs for testing?
- How many IP addresses can I add to the allowlist?
- Where can we get a list of domains and their respective expiration dates?
- Are any .nz domains considered premium domains?
- EPP
- How do I reset my EPP users password?
- What is the password profile for IRS EPP users?
- What is the EPP Connection limit?
- What is the transaction limit in EPP?
- What is the EPP Timeout?
- What is the TBR Connection limit?
- What is the TBR Transaction Rate limit?
- Why can’t I connect to EPP?
- How do I get a signed TLS certificate for EPP access?
- Are there any new EPP extensions?
- Is there a list of and explanation for error messages and codes?
- What causes the 2400 error?
- What should I do if I get a 2400 error?
- How do I Re-Activate a domain that is in ‘pendingDelete’ state?
- How do I change the hosts assigned to a domain?
- How can I check if an authcode provided is valid
- Portal
- Portal 2FA is not working?
- How do I reset my portal password?
- What is the password profile for IRS Portal users?
- How do I add an IP address to the Allowlist for Portal or EPP access?
- How do I provide Portal access for remote staff that do not have static a IP addresses?
- I get a 403 “Request forbidden by administrative rules.” when trying to access the portal
- How do I save changes while trying to create a new user?
- Service messages can be seen by all our Portal users, is this normal?
- IRS General
- What has happened to the UDAI?
- How do I reset the Authorisation code for a domain name?
- What is the required format for an Authorisation code?
- Do authcodes expire?
- Are there any changes to IRPO?
- When do I have to provide IP address glue for nameservers?
- When a domain is transferred do new contacts need to be created?
- Is a Contact Authorisation code required to create and update contact records?
- Which contact types are required for a domain name?
- How does the Reseller Name extension apply in the IRS?
- Are linked hosts editable?
- Is a domain required to be renewed on transfer?
- Will a transfer without a renewal be charged?
- Can I transfer a domain which is in Redemption period?
- What is the registration grace period for a domain?
- What is the renewal grace period for a domain?
- Is there anyway to override the Registration Grace Period?
- Can I restore an expired domain that is no longer in redemptionPeriod?
- Can I disable auto-renew for a domain?
- How soon after expiry will a domain automatically renew?
- Can I use non Latin characters for contacts?
- Droplist (Drop Catch) Process
- Has the drop catch process changed?
- Can registrars maintain connection to the TBR server (to-be-released (TBR) server) at any time?
- What is the connection rate limit for the TBR server?
- How long is each droplist session open for?
- What happens to a domain name not claimed from a droplist session?
- Where are the droplist servers located?
- Billing
- NZ Rules & Compliance
- Where can I find the .nz rules?
- Who is responsible for monitoring and enforcing the .nz rules?
- How can I contact the Domain Name Commission (DNC)?
- What is a Compliance Lock?
- Why would a Compliance Lock be applied?
- What happens to a domain under Compliance Lock?
- How can I tell if a domain is under Compliance Lock?
- How can the lock be removed?
- How can I see all of my domains which are Compliance Locked?
If you have any questions please contact registry@internetnz.net.nz