FAQ

Contents:

• General
  • Where do I find IRS help and documentation?
  • What are the requirements for Portal and API access?
  • What are the user account username and password requirements?
  • How do I reset my users password?
  • Will reports be available for automated handling e.g. via SFTP (Secure File Access Protocol)?
  • Will there be two OTE registrar IDs for testing?
  • How many IP addresses can I add to the allowlist?
  • Where can we get a list of domains and their respective expiration dates?
• Migration
  • Will the migration from the current SRS to the new EPP interface be similar to the current migration process from SRS to EPP?
  • Will it be useful to migrate to the current EPP prior to migration to the new platform?
• EPP
  • How do I reset my EPP users password?
  • What is the password profile for IRS EPP users?
  • What is the EPP Connection limit?
  • What is the transaction limit in EPP?
  • What is the EPP Timeout?
  • What is the TBR Connection limit?
  • What is the TBR Transaction Rate limit?
  • Why can’t I connect to EPP?
  • How do I get a signed SSL certificate for EPP access?
  • Are there any new EPP extensions?
  • Is there a list of and explanation for error messages and codes?
  • How do I Re-Activate a domain that is in ‘pendingDelete’ state?
  • How do I change the hosts assigned to a domain?
  • How can I check if an authcode provided is valid
• Portal
  • Portal 2FA is not working?
  • How do I reset my portal password?
  • What is the password profile for IRS Portal users?
  • How do I add an IP address to the Allowlist for Portal or EPP access?
  • How do I provide Portal access for remote staff that do not have static a IP addresses?
  • I get a 403 “Request forbidden by administrative rules.” when trying to access the portal
  • How do I save changes while trying to create a new user?
  • Service messages can be seen by all our Portal users, is this normal?
• IRS General
  • What has happened to the UDAI?
  • How do I reset the Authorisation code for a domain name?
  • Are there any changes to IRPO?
  • When do I have to provide IP address glue for nameservers?
  • When a domain is transferred do new contacts need to be created?
  • Is a Contact Authorisation code required to create and update contact records?
  • Which contact types are required for a domain name?
  • How does the Reseller Name extension apply in the IRS?
  • Are linked hosts editable?
  • Is a domain required to be renewed on transfer?
  • Will a transfer without a renewal be charged?
  • What is the registration grace period for a domain?
  • What is the renewal grace period for a domain?
  • Is there anyway to override the Registration Grace Period?
  • Can I restore an expired domain that is no longer in redemptionPeriod?
  • Can I disable autorenew for a domain?
  • How soon after expiry will a domain automatically renew?
  • Do authcodes expire?
• Droplist (Drop Catch) Process
  • Has the drop catch process changed?
  • Can registrars maintain connection to the TBR server (to-be-released (TBR) server) at any time?
  • How long is each droplist session open for?
  • What happens to a domain name not claimed from a droplist session?
• Billing
  • What is the cost price of NZ domains?
  • Why are some of my domains being automatically renewed for one year?
  • Can I reverse a Domain renewal?
  • Does Internetnz charge for restoring a domain from redemption period?

If you have any questions please contact registry.replacement@internetnz.net.nz