FAQ

Contents:

• General
  • Where do I find IRS help and documentaion?
  • Will reports be available for automated handling e.g. via SFTP (Secure File Access Protocol)?
  • Will there be two OTE registrar IDs for testing?
  • What is the limit of IP addresses that can be whitelisted for access to OTE?
• Migration
  • Will the migration from the current SRS to the new EPP interface be similar to the current migration process from SRS to EPP?
  • Will it be useful to migrate to the current EPP prior to migration to the new platform?
• EPP Protocol
  • How do I reset my EPP users password?
  • Are there any new EPP extensions?
  • Is there a list of and explanation for error messages and codes?
  • How do I Re-Activate a domain that is in ‘pendingDelete’ state?
  • How do I change the hosts assigned to a domain?
• Portal
  • Portal 2fa is not working?
  • How do I reset my portal password?
  • How do I reset my EPP users password?
  • How do I provide Portal access for remote staff that do not have static a IP addresses?
  • I get a 403 “Request forbidden by administrative rules.” when trying to access the portal
  • How do I save changes while trying to create a new user?
  • Service messages can be seen by all our Portal users . Is this normal?
• IRS General
  • What has happened to the UDAI?
  • Are there any changes to IRPO?
  • When do I have to provide IP address glue for nameservers?
  • When a domain is transfered do new contacts need to be created?
  • Is a Contact Authorisation code required to create and update contact records.
  • Which contact types are required for a domain name?
  • How does the Reseller Name extension apply in the IRS?
  • Are linked hosts editable?
  • Is a domain required to be renewed on transfer?
  • Will a transfer without a renewal be charged?
  • What is the registration grace period for a domain?
  • What is the renewal grace period for a domain?
  • Is there anyway to override the Registration Grace Period?
• Drop Catch Process
  • Do you plan to change the current drop catch process?
  • Can registrars maintain connection to the TBR server (to-be-released (TBR) server) at any time?

If you have any questions please contact registry.replacement@internetnz.net.nz