FAQ
Contents:
- General
- Where do I find Fury help and documentation?
- What are the requirements for Portal and API access?
- How many IP addresses can I add to the allowlist?
- How do I reset my users password?
- What are the user account username and password requirements?
- Where can we get a list of domains and their respective expiration dates?
- EPP
- Portal
- Portal 2FA is not working?
- How do I reset my portal password?
- What is the password profile for IRS Portal users?
- How do I add an IP address to the Allowlist for Portal or EPP access?
- How do I provide Portal access for remote staff that do not have static a IP addresses?
- I get a 403 “Request forbidden by administrative rules.” when trying to access the portal
- How do I save changes while trying to create a new user?
- Service messages can be seen by all our Portal users, is this normal?
- Fury General
- How do I reset the Authorisation code for a domain name?
- What is the required format for an Authorisation code?
- Do authcodes expire?
- When do I have to provide IP address glue for nameservers?
- When a domain is transferred do new contacts need to be created?
- Is a Contact Authorisation code required to create and update contact records?
- Which contact types are required for a domain name?
- Are linked hosts editable?
- What is the registration grace period for a domain?
- What is the renewal grace period for a domain?
- Is there anyway to override the Registration Grace Period?
- Can I restore an expired domain that is no longer in redemptionPeriod?
- Can I disable auto-renew for a domain?
- How soon after expiry will a domain automatically renew?
- Can I use non Latin characters for contacts?
- Is a droplist / TBR service avaialble?
- Billing
- What is the cost price of .kiwi domains?
- Does .kiwi have premium domain pricing?
- Why are some of my domains being automatically renewed for one year?
- Can I reverse a Domain renewal?
- Is there a charge for restoring a .kiwi domain from redemption period?
- Why does the portal’s current balance shown as NZD $0 when we have paid?